The following terms and conditions relate to the Cancellation Policy, Return and Replacement Policy, and Self-Pickup Policy:

1. Order Cancellation Policy:

i. Orders (or part of orders) cannot be canceled once your payment is confirmed and authorised.
ii. You cannot cancel your order after reading and accepting the terms and conditions online.

2. Return and Replacement Policy:

i. All sales transactions are final, and the Department will not offer refunds and/or money-back guarantees. You are not entitled to a refund for any purchase based on a “change of mind” and/or under any circumstances.

ii. All publication products are non-returnable, once sold, unless there is damage to the product. All returned products must be in their original shipping condition with packaging and accessories. The Department will offer a replacement(s) for damaged product(s), subject to replacement requests from the buyer submitted via email to doasabah@sabah.gov.my within three (3) working days after receiving the order.

iii. All plant products are non-returnable, once sold, and pickup at specific stations unless there is damage to the product(s) while pickup at station. The Department will offer direct replacement(s) for damaged product(s) with a new one(s), if the damage is reported during the pickup process, subject to product availability at the pickup station.

iv. Replacement requests must include the order number and evidence indicating the damaged product/items.

v. If the product/items are not delivered and/or not claimed from the Department’s courier partner, and the items are returned to the Department, the order will be canceled, and any requests for redelivery will not be entertained.

3. Self-Pickup Policy:

i. Self-pickup is a service where the buyer will come personally or send a representative for order pickup at the designated location.

ii. Self-pickup must be done at the location specified by DOA e-Commerce, chosen by the buyer during the purchase process.

iii. The self-pickup date will be scheduled and communicated to the buyer within two (2) weeks through email, text message, and phone call.

iv. Orders must be picked up within two (2) weeks after the scheduled pickup date.

v. The Department offers the option to change/reschedule the self-pickup date, subject to requests from the buyer submitted via email to doasabah@sabah.gov.my or/and phone call within three (3) working days after the date is set.

vi. If no self-pickup is made within two (2) weeks after the scheduled and notified date, the Department will cancel the order, and any requests for rescheduling will not be entertained.

IMPORTANT NOTICE:

1. The Department reserves the right to amend these Terms and Conditions from time to time without prior notice. The Department advises you to review these Terms and Conditions periodically.

2. For any inquiries regarding our Replacement Policy, please contact us via email at doasabah@sabah.gov.my or through a phone call at 088-283283.

3. Happy Shopping, Salam Sabah Maju Jaya & Salam Malaysia Madani.